Shipping and payment

Each order is carefully prepared for transport. Small products and accessories are usually shipped as parcels. Larger products, heavier items or orders with multiple products are usually delivered on a pallet.

For products or parts longer than 2.4 metres, delivery with a truck-mounted forklift may be possible. This allows long or heavy goods to be unloaded more safely.

The chosen shipping method depends on:

• the type of product;
• the dimensions;
• the weight;
• the delivery address;
• the accessibility of the location.

The packaging depends on the product and its finish.

Powder-coated products are protected with extra care, as the coating may be more sensitive to visible scratches or damage.

Corten steel products are generally packed less extensively than powder-coated products. Small scratches or marks on Corten steel are usually not a problem. Due to the natural rusting process, they become less visible over time or disappear into the patina layer.

Of course, we also pack Corten steel products sufficiently to prevent transport damage as much as possible.

Both parcels and pallet shipments are delivered on weekdays, from Monday to Friday.

There are no deliveries during weekends or on public holidays.

Deliveries usually take place during normal working hours.

For parcel shipments, you will receive a tracking link from the carrier, if available.

For pallet shipments or larger transport, you will often receive a notification from the carrier or the driver may contact you before delivery. The tracking process may differ depending on the transport partner and country.

The delivery time depends on the type of product.

Standard products that are in stock can usually be delivered faster. For custom-made products, personalised products or products in a specific colour, the delivery time depends on the production schedule.

The expected delivery time is shown on the product page or communicated in your quotation or order confirmation.

Yes. As soon as your order has been shipped and tracking is available, you will receive a shipping confirmation or a message from the carrier.

For parcel shipments, you usually receive a tracking link.

For pallet shipments or larger transport, you receive a notification from Geroba or from the transport partner. Not every pallet shipment has the same tracking options as a parcel.

Pallet shipments are delivered to the specified delivery address, provided that it is safe and accessible for the truck.

Delivery is normally made to the kerbside, driveway or another easily accessible location at the address. The driver is not obliged to move products inside, through the house or into the garden.

For long or heavy products, delivery with a truck-mounted forklift can be arranged if possible and applicable.

Please make sure there is enough space for the delivery and that someone is present to receive the goods.

The driver may ask for a signature upon delivery.

For deliveries within the Benelux, all prices include transport from an order value of €150.

For orders below this amount, shipping costs may be charged.

For deliveries outside the Benelux, transport costs are charged depending on:

• the country of delivery;
• the shipping class;
• the product category;
• the size and weight of the order.

Depending on the country, there may also be a minimum order amount above which goods are shipped free of charge.

For Germany and France, free shipping applies from an order value of €500.

Yes. You only pay shipping costs once per order, even if you order multiple products.

As soon as your order is ready for shipment, you will receive a shipping confirmation or further information about the delivery.

For parcel shipments, you usually receive a tracking link from the carrier.

For pallet shipments or larger deliveries, you receive information from Geroba or from the transport partner.

Please note: the indicated delivery time is always approximate. Due to busy periods, weather conditions, transport planning or delays with the carrier, the actual delivery may differ.

If you have received a shipping confirmation but no tracking link yet, the carrier may still need to process the shipment.

In that case, please wait a little longer. If the tracking still does not work afterwards or if you have questions about your delivery, please contact our customer service. We will be happy to check this with you.

Sometimes it takes a while before tracking becomes active in the carrier’s system.

Please try the link again later. If the link still does not work or no information appears, contact our customer service or the carrier. We will be happy to help.

That is of course very inconvenient. Please contact us as soon as possible.

We will check with the carrier where your order is and start an investigation if necessary. We will do our best to resolve this as quickly as possible.

Please check your order as soon as possible after delivery.

If you notice damage to the packaging or the product, please take clear photos of:

• the packaging;
• the full product;
• the damage close up;
• the shipping label, if visible.

Send these photos together with your order number to our customer service. This allows us to handle your case quickly and correctly.

With Corten steel, a light scratch or superficial mark is not always considered damage. Due to the natural rusting process, it may disappear over time into the rust-coloured patina layer.

For some orders, collection is possible by appointment.

Please contact our customer service. We will confirm when your order is ready and where you can collect it.

In our webshop, you can pay securely using the available payment methods.

For professional customers or custom-made orders, other payment terms may apply, depending on the quotation or agreed conditions.

Webshop orders are usually paid in advance.

For quotations, custom-made orders or professional orders, the payment terms stated in the quotation, order confirmation or invoice apply.

Yes. After your order or delivery, you will receive an invoice according to the agreed terms.

If you are a professional customer, please make sure your company details and VAT number are entered correctly.