Return Policy Geroba
Returns of Standard Products
At Geroba, we strive for satisfied customers. If you are not completely satisfied with your purchase, you can register standard products for return within 14 days of receipt.
After registering your return, you have an additional 14 days to send the product back.
Conditions for Returns
- The product must be unused and undamaged.
- The product must, where reasonably possible, be returned in its original packaging.
- Any accessories, manuals and included parts must be included in full.
- Products that have been used beyond what is necessary to determine the nature, characteristics and functioning may result in a reduction in value.
Registering a Return
A return can be registered via:
Email: info@geroba.be
Please include:
- Your name
- Order number
- The item you wish to return
- Optionally the reason for return (not required)
Return Costs
The costs of returning a standard product are at the customer's expense, unless the product was received damaged, incorrectly delivered or defective.
Refund
After receipt and inspection of the return, the purchase amount including the original standard shipping costs will be refunded via the same payment method used to place the order. The refund will be made within 14 days of receiving the return at the latest, or after it has been demonstrated that the product was sent back.
Custom Products
Many Geroba products are specially produced according to the customer's wishes, dimensions, colours or specifications.
These custom products carry no right of withdrawal and cannot be returned or cancelled once production has started. This applies to, among others:
- Products with non-standard dimensions
- Products in specific colours or finishes on request
- Personalised products
- Project-based and specially manufactured products
- Products adapted or assembled at the customer's request
This exception is in accordance with applicable consumer law for goods manufactured according to the consumer's specifications.
Damaged or Incorrectly Delivered Products
Check your order immediately upon receipt.
If a product has been damaged during transport or if an incorrect product was delivered, please report this within 48 hours of receipt via info@geroba.be, preferably with clear photos of the damage and the packaging.
Geroba will then work with you to offer an appropriate solution, such as replacement, repair or refund.
Warranty
All Geroba products are covered by the statutory warranty for consumers. If a product has a manufacturing defect or does not meet the reasonable expectations you may have of it, please contact our customer service.
Normal wear and tear, discolouration due to weather, natural material variations and damage caused by incorrect use are not covered by the warranty.