Who we are
Geroba is the controller responsible for processing your personal data as described in this privacy policy.
- Address: Hagenbroeksesteenweg 171c, 2500 Lier, Belgium
- Company number / VAT: BE0645.669.414
- Email: info@geroba.be
- Phone: +32 (0)3 430 45 28
For any questions about how we process your personal data, please contact us using the details above.
What data we collect
Depending on how you interact with our webshop, we may process:
- Identification and contact details: name, address, email, phone number
- Account details: customer number, password (encrypted), account type (private or business), company details for a B2B account
- Order and invoice data: order history, delivered products, billing and delivery address
- Payment data: processed via our payment provider Mollie — Geroba does not store full card or bank details itself
- Data from contact forms, quote requests and custom-made requests
- Newsletter data, if you subscribed
- Technical and browsing data via cookies (see our cookie policy)
Why we process your data
- To process, deliver and invoice your order
- To manage your account
- To respond to your questions, quote and custom-made requests
- To send you our newsletter, with your consent
- To secure, analyse and improve our website
- To comply with our legal obligations
Legal basis
We process your data based on the performance of a contract, a legal obligation (e.g. accounting), your consent (e.g. newsletter, non-essential cookies), and our legitimate interest (e.g. security and improvement of the website).
Sharing data with third parties
We only share your data, where necessary, with our payment provider (Mollie), the carriers responsible for delivery, our hosting partner and our accountant. We never sell your data to third parties.
Retention period
We do not keep your data longer than necessary, taking into account legal retention periods (e.g. 7 years for invoicing data).
Your rights
You have the right to access, correct, delete and restrict your data, the right to data portability, and the right to withdraw your consent at any time. Contact us at info@geroba.be. You may also lodge a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be).
Security
We take appropriate technical and organisational measures to protect your data against loss, misuse or unauthorised access.
Changes
We may update this privacy policy from time to time. The most recent version is always available on our website.
Last updated: 2 September 2026